Privacy Policy
At Manati, our paramount commitment lies in upholding the privacy and confidentiality of the entrusted to us by our users. Our Privacy Policy delineates the principles and procedures governing the collection, utilization, and disclosure of Personal Information. We urge you to meticulously review this Privacy Policy. To ensure our clients' privacy, we uphold their anonymity and adhere to strict confidentiality protocols, guaranteeing the security of all personal and health-related data within a highly secure environment.
Definitions:
Company: Manati, referred to as "Manati," "manati.in," "Company," "Firm," "we," "our," "us," "Service Provider," or similar terminology, denotes Manati Mental Healthcare Technologies Pvt. Ltd. as the provider of Services throughout this document.
User: "Client," "user," "you," "your," or similar terminology refers to you, the user of the website, mobile application(s), and a recipient of our Services and resources throughout this document.
Platform: "Platform" or similar terminology pertains to any mobile app, website, or web links through which the User accesses Services provided by the Company.
Psychological Wellness Professional: "Psychological Wellness Practitioner," "Psychological Wellness Professional," "Wellness Professional," "therapist," "wellness advisor," "expert," "doctor," "consultant," or similar terminology refer to the Psychological Wellness Practitioner.
Nature of Service
Manati is a psychological wellness platform dedicated to delivering emotional wellness and Services to individuals and organizations.
Manati's offerings may include:
Self-Care Tools: Manati offers a variety of self-care resources, including informative articles, videos, and exercises. These tools are designed to help users better understand and manage their mental well-being effectively. Whether someone is seeking information, inspiration, or practical tips, these resources can provide valuable support.
Personal Journal: The Personal Journal feature in the Manati app provides users with a private to record their thoughts, feelings, and moods. This journaling tool allows individuals to reflect on their emotions, gain insights into their mental state, and track their progress over time, fostering self-awareness and personal growth.
Personalized Chatbot (Manu): Manu, the AI personalized chatbot, is a key feature of Manati. Users can engage in meaningful conversations with Manu to receive emotional support, coping strategies, and access to a wealth of helpful mental health resources tailored to their specific needs. Manu is available whenever users need someone to talk to.
Specific Community for Mental Disorders: Manati recognizes the importance of connecting individuals who share similar experiences. Within the app, users dealing with specific mental disorders can join dedicated communities. These communities provide a safe and empathetic space for individuals to express their thoughts, find understanding, and offer support to others facing similar challenges.
Online Consultation with Mental Health Experts: For users in need of professional guidance, Manati offers online consultations with the best mental health experts. This feature allows users to schedule appointments conveniently and receive expert advice from licensed therapists or counselors, providing valuable support on their mental health journey.
Online Psychometric Tests: Manati offers a range of psychometric tests that help users gain a deeper understanding of their mental health and well-being. These tests provide insights into various aspects of mental health, allowing individuals to identify potential areas for improvement and personal growth. They serve as a valuable tool for self-assessment.
Offline Services (EWP and SWP): In addition to its digital offerings, Manati extends its support offline through workshops and support groups. These in-person events, known as EWP (Emotional Wellness Programs) and SWP (Support and Well-being Programs), provide individuals with the opportunity to engage directly with others and mental health professionals, complementing the digital platform's services. This offline engagement fosters a sense of community and personal connection for those seeking support beyond the screen.
Manati reserves the right to modify or remove products and Services from its offerings without prior notice. The aforementioned services are collectively referred to as "Services."
Consent
By utilizing the platform, providing us with your Personal Information, using the platform's features, or making payments to Manati, you consent to the collection, storage, processing, disclosure, and transfer of your Personal Information in line with the provisions of this Privacy Policy and under Indian data privacy laws.
You acknowledge that you are providing your Personal Information voluntarily, either directly to Manati or through a third-party or your organization. You have the option to not provide certain personal information, and you can withdraw your consent at any point by emailing us at care@manati.in . However, if you are accessing our platform through a third-party or your organization, you must inform them in writing of your withdrawal of consent, and they will communicate this to us.
Failure to provide Personal Information or withdrawal of consent may impact our ability to fulfill the intended purposes, and we may restrict your use of the platform.
Personal Information
To facilitate engagement with our Services, we collect personal information, provided directly to us, a third party, or your organization, to contact or identify you.This information includes your name, phone number, emergency contact number, gender, occupation, hometown, personal interests, email address, medical history, and any other details that the Wellness Professional may require.We also collect information from responses, in -app inputs, assessments, or feedback.Communication through email or phone may also be collected as personal information.
We use this Personal Information to:
- Identify and reach you.
- Resolve service and billing issues.
- Assist you in scheduling, reminding you of appointments, and providing information, products, services, and newsletters.
- Understand users' needs and interests.
- Conduct statistical research in an anonymous manner.
- Detect and protect against error, fraud, and criminal activity.
- Comply with applicable law.
- Improve our website, mobile applications, and customer service.
- Run contests, promotions, surveys, or other site features.
- Process financial transactions.
Your information is used by Wellness Professionals and our app algorithms to assess your condition and provide suitable counseling services.However, on certain occasions, Manati and / or Wellness Professionals may use third - party tools to tailor counseling sessions and in -app experiences, sharing only minimal required information.
We are committed to maintaining the privacy and integrity your Personal Information.If you wish to stop receiving certain communications from us, you can inform us at care @manati.in.
Updating Personal Information
If your Personal Information changes or requires updating or correction, or if you have any grievances regarding its processing or use, you may send updates and corrections to us at care @manati.in.We will make reasonable efforts to incorporate these changes.If you provided Personal Information through a third - party platform, you will need to contact them for updates.Some Personal Information, such as responses to online assessments, cannot be updated or once submitted.If you want us to remove your records from our system, please contact us at care @manati.in. However, we may be legally obligated to retain certain information for record - keeping purposes.
Please note that certain information may be retained for a specified period, even if you delete your account, to comply with professional standards or legal requirements.
Cookies
We use & quot; cookies & quot; to enhance your experience on our platform.Cookies are small data files that we transfer to your device & apos;s hard disk.We use cookies for two purposes: to save your user credentials for future logins and to enable specific features of the platform while understanding user interactions and usage patterns.By using third - party services through our platform, you consent to their Privacy Policy and terms of use.
You can adjust your browser settings to refuse cookies or prompt you before accepting them. However, this may limit certain features or functionalities of the platform.
Log Data
When you visit the platform, our servers automatically record information that your browser or application sends(& quot;Log Data & quot;).This includes your IP address, browser type, device information, operating system, webpages visited, time spent on pages, searches performed, and other statistics.We use this information for analysis, site administration, location tracking, demographic data collection, user - friendliness enhancement, and tailored Services.
Confidentiality
Manati maintains the confidentiality of information shared during personal consultations.Professionals take precautions to protect confidential information obtained through or stored in any medium.Cases are discussed in regular supervision structures as part of delivering high - quality services.
In situations threatening the client & apos;s or others & apos; well - being, such as harm to oneself or others, information may be shared with clinical supervisors, emergency contacts, and relevant parties, including family, friends, and law enforcement authorities, as required by.
